Dubai, UAE
30th November
REPORTING TO: OPERATIONS LEAD / OPERATIONS MANAGER
WHAT YOU’LL DO:
• Provide a dedicated service to a portfolio of corporate clients
• A desire to always exceed client expectations
• To demonstrate proactive thinking when providing travel solutions
• Ensure Duty of Care when creating the travel itineraries for the guest
• Provide added value to clients through specialist supplier relationships
• Exceptional communication skills with timely responses to calls and emails
• Quality Control across all aspects of our procedures and processes
• Able to provide the most cost-effective solutions using all available sources
• To always comply with the clients travel policies and guidelines
• To apply creative air fare / rail fare ticketing principles to source the best fares when applicable. i.e., split or combination ticketing across all booking channels
• To recommend, procure and upsell ancillary products as required i.e. Hotels, ground transportation, visa, insurance, ferry, translation services etc.
• To meet all deadlines as required, internally or client driven SLA’s
• To adopt a learning attitude and attend relevant training / coaching as required
• Achieve individual and team-based objectives through the annual Performance Reward Scheme (PDR)
• Reach the revenue and profit targets
WHAT WE’RE LOOKING FOR:
• Has achieved a continuous record of experience in a core business travel environment
• Minimum qualification level to Fares & Ticketing
• Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
• Have a ‘team player’ approach to an office environment
• Experience in using MS Word and Excel software packages
• Excellent interpersonal skills
• Sound knowledge of the Corporate Clientele / Oil & Gas industry
• Excellent working knowledge of Marine and Offshore fares including add-ons and offline fares
• Understanding of crew rotation and crew sheets
• Ability to monitor and manage hotel allocations
• Fully conversant in Passport and visa requirements and processing
REQUIREMENTS:
• This is an office-based role. (R&M Office premises or Client Location)
• Ability to work in a 24/7 shift pattern, 5 days a week
• Manage duty mobile and laptop during operational requirements
INTERNAL RESPONSIBILITIES:
• Responsible for assisting with compliance to Reed & Mackay’s certification programmes and policies.
NEXT STEPS:
If you believe this role is for you, please send your CV to ReedMacME@reedmackay.com
