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Event Travel Coordinator

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Position: Event Travel Coordinator
Reporting to: Operations Manager Event Travel
Position Type: Full time – US Remote Based

Reed & Mackay, a Strategic Travel Management and Services Company leads its field by attracting,
developing, and retaining the most talented people within the industry. Reed & Mackay has an enviable
reputation for exceptional service which is delivered through placing innovative technology (exclusively
available to Reed & Mackay) in the hands of outstanding people.


As a result of continued growth, we are expanding our Event Travel team. In return for your energy,
enthusiasm and hard work, Reed & Mackay offers a rewarding career, friendly working culture with
excellent development opportunities, and a strong benefits package. We have ambitious growth plans, and
you will be an integral part of those plans, supporting clients to create the best events possible.

Purpose of the Role:

  • To provide the highest possible level of assistance to the Event Travel team overall
  • To develop relationships across all areas of Reed & Mackay, sharing best in class market knowledge of Event Travel
  • To ensure maximum revenue generation in all areas of Reed & Mackay Event Travel while always ensuring significant return on investment to the client

Key Responsibilities:

  • As a primary client liaison of the Event Travel Department, you will further the vision and goals of R&M by providing outstanding support across the US.
  • Assist our travellers with best-in-class personalized travel support, by helping them resolve issues before, during, and after travel. This may require helping with basic cancellations, changes, and updates to hotel, flight, car, and/or rail bookings.
  • Provide accurate and detailed fare information for hotel, flight, car, and rail bookings, as needed.
  • Troubleshoot issues by regularly referring to our agent tools for guidelines on how to best assist the traveller.
  • Participate in regular team meetings to ensure you are up to date on new product launches, industry updates and exciting team initiatives and programs.
  • Constantly improve your travel industry and platform knowledge so we continue to set the standard for best-in-class travel agents.
  • Training in Navan/R&M Systems


Skills Required:

  • Minimum one year travel planning experience preferred.
  • Professional oral and written communication skills required.
  • 2+ years of GDS experience preferred.
  • Proficient MS Excel, Word, and PowerPoint skills along with the technical aptitude to learn innovative technology.
  • Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
  • An empathetic disposition with the ability to always maintain a professional attitude.
  • An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.